Initial Assessment
To begin, Pinnacle's experienced scheduler will contact each Edgewater homeowner to discuss the reason we have been asked to complete an assessment, what to expect during the evaluation, and answer any questions. After setting the appointment, we will follow-up with an email reiterating the appointment details and providing some written documentation of the window replacement process.
In the case of a loss to an Edgewater condo/apartment complex, we may start our interaction with homeowners at an HOA meeting to discuss the project, the status of the insurance claim, and introduce key Pinnacle staff.
At the scheduled appointment time, Pinnacle will send its experienced assessor to inspect ALL windows and doors on the Edgewater property. The assessor will evaluate all damage on the property and assess whether repair or window replacement is the best option to return the Edgewater property to a pre-damage condition. The goal of this process is to determine the full scope of the damage and determine what options are available.